Refund policy

At BumGuns, customer satisfaction is extremely important to us. We stand behind the quality of our hygiene products and aim to ensure every customer is fully satisfied with their purchase.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order. To qualify for a return, items must be unused, uninstalled, and in their original packaging with all included accessories, manuals, and components.

Hygiene & Sanitary Notice

Due to the nature of our products, any item that has been installed, connected to a water source, used, or altered in any way cannot be returned for health and safety reasons. This includes bidet sprayers, attachments, seats, smart toilets, bamboo toilet paper, sprays, and other hygiene-related items.

Damaged or Defective Products

If your product arrives damaged or defective, you must contact us within 48 hours of delivery. Please include clear photos of the product and packaging. We will evaluate the issue and arrange a replacement or refund at no additional cost if approved.

Return Process

To initiate a return, please email traderfx966@gmail.com
 with your order number and reason for return. Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.

Refund Processing

Once your return is received and inspected, refunds will be processed to the original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us via email for assistance.